Gaming Should Always Be
Safe, Enjoyable & In Control

At bd0002, responsible gaming is not a box to be ticked — it is a core operating principle that shapes every feature, every policy, and every player interaction on the platform. We believe that online gaming should be a form of entertainment that brings enjoyment to Bangladeshi players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of the country. When gaming stops being fun and starts becoming a source of stress, financial strain, or compulsive behaviour, something is wrong — and bd0002 takes that seriously.

Our responsible gaming framework is built around four guiding principles: prevention, awareness, intervention, and support. Prevention means ensuring that robust tools exist to help players manage their activity before problems develop. Awareness means giving players clear, honest information about the risks of gambling and the nature of the games they play. Intervention means actively monitoring for signs of problematic behaviour and reaching out proactively when patterns of concern emerge. Support means ensuring that any player who needs help — whether from our internal team or external specialist organisations — can access it quickly and without stigma.

bd0002 operates on the principle that the vast majority of our players enjoy gaming as a leisure activity and maintain healthy habits. Our responsible gaming tools are available to every registered user — not as a last resort, but as standard features that any player may benefit from using to enhance their experience and maintain control.

Every staff member at bd0002 who interacts with players receives training in identifying and responding to signs of problem gambling. Our customer support team, operating in Bangladesh Standard Time (BST, UTC+6), is empowered to apply protective measures immediately when a player expresses concern or when account patterns indicate elevated risk.

bd0002 maintains a strict minimum age requirement of 18 years for all users. No person under the age of 18 may register an account, make a deposit, place a wager, or access any real-money gaming content on the platform. This requirement is non-negotiable and applies to all players regardless of their location within Bangladesh.

Age verification is conducted during the account registration process and may be reinforced at the point of first withdrawal or at any time our compliance team deems necessary. Verification documents accepted by bd0002 include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Birth registration certificate for individuals who do not yet hold an NID
• Other government-issued photographic identification as assessed on a case-by-case basis

Any account found to belong to a person under the age of 18 will be closed immediately. All funds deposited by a minor will be returned to the payment source — bKash, Nagad, Rocket, Upay, or the originating bank account — and no winnings generated on a minor's account will be paid out under any circumstances.

bd0002 encourages parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor is using a bd0002 account, please contact our support team immediately at [email protected].

One of the most effective ways to maintain control over your gaming activity is to set a deposit limit. bd0002 allows all registered users to define the maximum amount in Bangladeshi Taka (BDT) that they are willing to deposit into their account over a given period. Deposit limits can be configured at three intervals:

Reducing a deposit limit takes effect immediately — if you lower your daily limit from ৳10,000 to ৳5,000, the new lower limit applies right away for the current period.

Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This is a deliberate safeguard: the waiting period gives you time to reflect on the decision and ensures that limits cannot be raised impulsively during a gaming session.

To set or modify your deposit limits, log in to your bd0002 account and navigate to the Responsible Gaming section within your account settings, or contact our support team at [email protected]. Our team can apply or adjust limits on your behalf in Bangladesh Standard Time (BST, UTC+6).

Sometimes you may simply need a short break from gaming without wanting to go through a formal self-exclusion process. bd0002's time-out feature allows you to temporarily suspend your account for a defined period, after which your account will automatically become accessible again.

Available time-out durations at bd0002 are as follows:

During a time-out period, you will not be able to log in, deposit, place bets, or access any gaming features on bd0002. Pending withdrawals that were requested before the time-out was applied will continue to be processed normally so that your funds are not withheld.

Time-out requests can be submitted at any point during a gaming session or outside of one. To activate a time-out, contact our support team or use the Responsible Gaming controls within your account settings.

Self-exclusion is the most powerful responsible gaming tool available on bd0002. It is designed for players who feel that their gambling has become a serious problem and who need a firm, enforced break from all gaming activity for an extended period. Self-exclusion is not reversible during the exclusion period — it is a commitment to yourself, and bd0002 enforces it strictly.

bd0002 offers two forms of self-exclusion:

• Fixed-Term Self-Exclusion (6 months to 5 years): Your bd0002 account is suspended for the period you select. During this time, you cannot log in, deposit, or access any gaming content. All promotional communications are stopped immediately. At the end of the period, you may request reinstatement, subject to a mandatory 7-day review before reinstatement is granted.
• Permanent Self-Exclusion: Your bd0002 account is permanently closed and cannot be reopened. This is an irreversible action. Any remaining balance at the time of permanent self-exclusion will be returned to your registered bKash, Nagad, or bank account after a standard verification process.

To request self-exclusion, contact bd0002 support at [email protected]. Self-exclusion requests are processed with the highest priority — our team will confirm the exclusion within one business day (BST, UTC+6). You will receive a confirmation notice once your exclusion is active.

bd0002 strongly advises players choosing self-exclusion to also consider blocking access to all online gambling platforms through their internet service provider or by using specialist blocking software. Self-exclusion from bd0002 alone does not prevent access to other gambling websites.

Problem gambling can develop gradually and is not always easy to recognise in yourself. bd0002 encourages all players to periodically reflect on their gaming behaviour honestly. Below are some of the most common warning signs that gaming may be becoming a problem rather than a pleasure:

• You spend more money on gaming than you can afford to lose, or you chase losses to try to recover money you have already spent.
• You find yourself thinking about gambling frequently during work, study, or family time — planning when you will next play or how you will fund your next session.
• You have tried to cut back or stop gambling but found it difficult or impossible to do so without experiencing irritability, restlessness, or anxiety.
• You borrow money, sell possessions, or delay paying bills in order to fund gambling activity.
• You conceal the extent of your gambling from family members, friends, or colleagues because you know they would be concerned.
• You use gambling as a way to escape from personal problems, stress, depression, or feelings of loneliness.
• You feel a need to gamble with progressively larger amounts of money to achieve the same level of excitement or satisfaction.
• Your relationships, employment, or academic performance have been negatively affected by time or money spent gambling.

If you recognise two or more of the above warning signs in your own behaviour, we strongly encourage you to take action immediately. Start by using bd0002's deposit limit or time-out tools, and consider speaking to a trusted friend, family member, or professional support service. You are not alone, and help is available.

The following table summarises all responsible gaming tools available to bd0002 players, how to access them, and how quickly they take effect:

All responsible gaming tools are free to use and available to every registered bd0002 player. There are no fees, penalties, or negative consequences for using any of these features. bd0002 views their use as a positive sign of a player who takes their wellbeing seriously.

If you believe your gambling is causing harm to yourself or someone you care about, please reach out for help. bd0002's customer support team is available around the clock at [email protected] and can assist with applying any of the protective tools described on this page. All responsible gaming conversations are handled with complete confidentiality and without judgement.

In addition to bd0002's internal support, the following types of external resources are available to players in Bangladesh who need specialised help with problem gambling:

• Mental Health Professionals: Psychologists and counsellors practising in Dhaka, Chittagong, Sylhet, and other major cities can provide confidential support for gambling-related issues. Ask your general physician for a referral.
• National Mental Health Helpline: Bangladesh operates a national mental health helpline (Kaan Pete Roi) that provides support for emotional distress and behavioural concerns. Such services are accessible via national helpline numbers available through government health authorities.
• Family and Community Support: Speaking openly with trusted family members or close friends about gambling concerns can be a powerful first step. Community and religious leaders in Bangladesh — including imams, priests, and local community workers — are often trained to provide non-judgmental guidance on behavioural health matters.
• Financial Counselling: If gambling has created financial difficulties, consider speaking with a financial counsellor or adviser at your bank — whether that is BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, or another institution. Many Bangladeshi banks offer financial hardship support services for customers in distress.

bd0002 is committed to connecting players with the right help at the right time. If you contact our support team expressing concern about your gambling, we will not simply close the conversation — we will walk you through your options, apply any requested protective measures immediately, and point you toward appropriate external resources where relevant.

Remember: asking for help is not a weakness. Millions of people around the world experience difficulties with gambling at some point in their lives. What matters is recognising the issue early and taking action. bd0002 is here to support that process every step of the way, operating in Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.